Love Life To The Fullest


Listed below are common billing questions. In most cases, you should be able to resolve your problem quickly and easily. If you need further assistance, please contact our Customer Service

Why upgrade?

It's completely free to register for our service, set up a profile and use our basic search features.

But if you want to make the most of the service with unlimited access to our innovative tools for contacting and finding out about other members, get yourself a Premum Pass.

Advantages of the Premium Pass:
  • Access to the members webcams
  • Start live conversations through Instant Messenger
  • Join the party in our Video Chat rooms
  • Unlimited contacts and kisses
  • Send and reply to emails
  • Receive emails from non-Premium members
  • Be featured on all search results
  • Top listing in all pages
  • Access to exclusive and secret searches
  • Be among the first profiles we show new members
  • Priority for our Valentine
  • Your profile prioritised on the photo gallery
  • View personal and private photo albums
  • Access the site from your mobile phone
  • Privileged access to customer support
  • And much more!
Make sure you take full advantage of these great features - click the "Premium" button now!

How do I upgrade my membership?

If you would like to upgrade your membership to our Premium packages, you simply need to click on the "Premium" link located on the top of your member homepage. To learn more about our Premium membership prices or to order, you can also click here for our order form.

Will the website I purchased appear on my statement?

No, your statement will not show the name of the website. GXBill and Verotel are the merchants that will appear on your statement.

What alternative payment options are available?

There are several alternative payment methods available if you would like to purchase a Premium membership and credit card payment is not an option for you:
  • Debit Card
  • Electronic Check
  • iDeal
  • ELV
  • Phone Bill (limited)
  • SMS Mobile (limited)
  • Click here to know our Premium plans.

I paid online: why hasn't my Premium membership started yet?

When the site is very busy, there may be a short delay exchanging info with your credit card provider. Log out and log in again. Your Premium membership should now be updated.

What is a Member or Subscription ID?

A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

How does billing work on the Trial membership I purchased?

We allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships will upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions for further information.

How do I continue or renew my Match Cupid subscription?

You don't have to do anything to continue your Match Cupid membership. As a courtesy, Premium memberships will automatically renew unless cancelled. Our system is completely automated, as we want to make using Match Cupid as easy as possible for our members.

You can, however, contact us for prompt and courteous support at any time if you have any problems whatsoever.

How do I know that my membership was canceled?

When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when you joined.

If you still have questions, please send an email from the email address you use for your Match Cupid account and include your username. You can do so by contacting our Customer Service.

A Note on Chargebacks and Fraudulent Transactions

A chargeback is when you order services or products online and then dispute them with your bank or credit card, rather than contacting our company directly.

All chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud. If you have any questions or concerns, please contact us to clarify the matter.